Terms of Service

1. Acceptance of terms

By registering for, accessing, or using Practishare you confirm that you have the authority to bind your clinic or business to these Terms, and that you accept them in full. If you do not agree to these Terms, you must not use the Service.

We may update these Terms from time to time in accordance with Section 9. Continued use of the Service after an update takes effect constitutes acceptance of the updated Terms.

2. Description of service

Practishare is a practitioner billing automation platform for allied health and other health booking businesses. The Service:

• connects to your clinic's practice management system to read appointment and invoice data;
• calculates commission splits and settlement amounts for each practitioner, based on the billing arrangement and rules your clinic configures;
• generates practitioner settlement documents (bills, invoices, and pay files) and pushes them to your connected Xero account; and
• helps reconcile what each practitioner is owed, or owes the clinic, against what has actually been billed and paid.

Practishare does not itself move money — it prepares settlement figures, documents, and payment files for you (or your bank) to action. We do not provide accounting, tax, or legal advice, and the Service is not a substitute for advice from a qualified professional.

3. Account registration and responsibilities

To use Practishare you must register an account with accurate, current information. You are responsible for:

• maintaining the confidentiality and security of your login credentials;
• all activity that occurs under your account, including actions taken by practitioners, admins, or other users you invite;
• the accuracy of the data and configuration (commission rates, contract types, GST registration status, and similar) that your clinic enters into the Service, since settlement figures are calculated directly from it; and
• notifying us promptly of any unauthorised use of your account.

4. Subscription and billing

Practishare is offered on a subscription basis, priced by the number of active practitioners your clinic runs through the Service rather than a flat per-seat fee. Pricing is structured in bands — for example a flat monthly fee covering up to 10 practitioners, a higher flat fee covering 11–20, another covering 21–30, and a custom enterprise arrangement for clinics with more than 30 practitioners. Current pricing, band boundaries, and what's included at each tier are published on our pricing page and may be updated from time to time; the version in force at the start of your billing period applies to that period.

Subscriptions renew automatically for successive billing periods unless cancelled in accordance with our Refund & Cancellation Policy. If the number of active practitioners on your account moves into a different band, your subscription fee is adjusted to reflect the applicable band from the next billing cycle. Fees are exclusive of GST unless stated otherwise, and are charged via our third-party payment processor, Stripe.

5. Data and third-party integrations

Using Practishare requires connecting one or more third-party systems, which have their own terms and privacy practices independent of ours:

• Your practice management system ("PMS") — the software your clinic uses to manage bookings, patients, and invoices. Practishare reads appointment, invoice, and billable-item data from your connected PMS in order to calculate settlements.
• Xero — Practishare connects to your Xero organisation to push generated practitioner bills, invoices, and payment records, and to read chart-of-accounts and tax configuration needed to post them correctly.
• Stripe — used to process your subscription payments. Practishare does not store your full payment card details; these are held by Stripe.

You are responsible for maintaining valid, authorised connections between Practishare and these third-party systems. We are not responsible for downtime, data errors, or changes in a third-party system's own API, pricing, or terms that affect the Service.

6. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or in a way that infringes the rights of any third party (including a practitioner's or patient's privacy);
• attempt to gain unauthorised access to any account, system, or data outside your own clinic's scope;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law;
• use the Service to transmit malicious code, or to interfere with or disrupt the integrity or performance of the Service; or
• resell, sublicense, or provide access to the Service to any third party outside your own organisation without our written consent.

7. Limitation of liability

To the maximum extent permitted by law, Practishare and VolumiserHQ Pty Ltd exclude all warranties, conditions, and representations not expressly set out in these Terms. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified.

Subject to that, to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service, in any 12-month period, is limited to the total subscription fees actually paid by you to us in that period. We are not liable for any indirect, special, or consequential loss, including loss of profits, loss of data, or business interruption, arising from your use of the Service.

You remain responsible for reviewing and approving billing runs and settlement documents before they are finalised, paid, or pushed to Xero — Practishare is a tool to calculate and prepare these, not a substitute for your own review.

8. Termination

You may cancel your subscription at any time in accordance with our Refund & Cancellation Policy. We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, fail to pay fees when due, or if we reasonably believe your use of the Service poses a risk to us, our other customers, or any third party.

On termination, your right to access and use the Service ends. Provisions of these Terms which by their nature should survive termination (including Sections 6, 7, and 10) continue to apply.

9. Changes to these terms

We may update these Terms from time to time to reflect changes to the Service, legal or regulatory requirements, or our business practices. Where a change is material, we will make reasonable efforts to notify you — by email or in-app notice — before it takes effect. Your continued use of the Service after a change takes effect constitutes your acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of Victoria, Australia, without regard to its conflict of laws principles. You submit to the exclusive jurisdiction of the courts of Victoria, Australia in respect of any dispute arising out of or in connection with these Terms or the Service.

11. Contact

Questions about these Terms can be sent to hello@volumiserhq.com.