Practishare subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you choose), starting from the date your subscription begins. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. Fees are charged through our payment processor, Stripe, using the payment method on file for your account.
Your plan is priced by the number of active practitioners running through the Service — see our pricing page for current tiers. If your practitioner count moves into a different tier, your fee for future billing periods is adjusted accordingly; this does not affect fees already charged for a period that has started.
You can cancel your subscription at any time by contacting us at hello@volumiserhq.com, or through the cancellation option in your account's billing settings once available. Cancellation takes effect at the end of your current billing period — you'll retain access to the Service until then, and will not be charged for any subsequent period.
Practishare fees are generally non-refundable. In particular, we do not provide pro-rata or partial refunds for the unused portion of a billing period when you cancel, downgrade, or stop using the Service part-way through that period — your subscription simply won't renew for the next period.
This is our standard position as a subscription service, and nothing in this policy excludes, restricts, or limits any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded — including your right to a remedy where the Service fails to be provided with due care and skill, or is not fit for the purpose for which it was acquired. Where the Australian Consumer Law or other applicable law entitles you to a refund, that entitlement is not affected by this policy.
When your subscription is cancelled, your access to the Service ends at the close of your current billing period. We retain your account and billing-run data for a reasonable period afterwards, in line with our Privacy Policy and our legal and accounting record-keeping obligations, in case you reactivate your subscription or need historical settlement records. If you'd like your data deleted sooner, subject to those retention obligations, contact us using the details below.
Downgrading to a lower practitioner-count tier does not delete any existing data — it only changes your subscription fee going forward and may affect which practitioners are actively covered by the Service.
If you believe you're entitled to a refund — whether under this policy or under the Australian Consumer Law — email hello@volumiserhq.com with your account details and the reason for your request. We'll review each request individually and respond within a reasonable time.
Subscription payments are processed by Stripe. If you dispute a charge directly with your bank or card issuer (a chargeback) rather than contacting us first, we may suspend your account while the dispute is investigated. We'd appreciate the chance to resolve any billing issue directly — please reach out to us at hello@volumiserhq.com before initiating a chargeback, so we can look into it promptly.